We have all heard before that, what makes a good worker need not necessarily make a good manager. Similarly, what worked well in the past may not be sufficient to support the new manager to be effective. The transitional shift for an individual member of any organization to the position of responsibility as a manager is probably the single most challenging factor in organizational life. In every given situation, there is a profound need to transform our thinking about work and relationships by learning new skills and knowledge.
This specially designed 2-day training helps develop and refine managerial skills for both those people starting out in management, as well as those who are more experienced. The course empowers you to optimize the effective functioning of your daily tasks. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits.
The New Manager In You! focuses on the following areas:
• Problem solving and decision making
• Time management
After completing the training, you should be able to:
• Handle the new role of managerial leadership
• Use various communication strategies to develop winning solutions
• Create solid teamwork
• Solve problems and make decisions effectively
• Resolve conflicts professionally
To change your direction, shift your thinking.
However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf?
Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.
Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.
In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.
Module 1: Overview
• Context setting
• Management - the organizational importance of managers
• Roles and functions
• What makes an effective manager
• Stay in control!
Module 2: Shifting Mindset
• Having new eyes
• The human belief system
• Victim vs responsible
• Payoffs and prices
• The power of choice
Module 3: Interpersonal Communication
• Building credibility
• The 4 Communication Quadrants
• Identifying your personal style of communicating
• Developing your style towards effective relationship building
• Shifting into positive action
Module 4: Key Pillars In Communication
• Active listening
• The 5 techniques in active listening
• Discovery questioning
• The 5 types of questioning
• The 3 techniques in discovery questioning
Module 5: Time Management
• Relationship between task and time
• The To Do List: Planning and scheduling
• Goals and tasks
• Prioritizing between urgent and important
• The procrastinator in you and others
Module 6: Problem Solving And Decision Making
• The problem with problems
• Causes of conflict
• Working with options
• Deciding on solutions
• Dealing with challenges: People and situations
Module 7: Handling Difficult Subordinates
• Type of difficult subordinates and how to handle them
• The LIAR Model
• Saying the right things
• Finding the best moment
• Dealing with emotions
Module 8: Coaching Wisdom
• Creating a team that works
• Avoiding classic mistakes
• Saying ‘No!’ without burning bridges
• The power of feedback
• The secret of a great manager
TRAINER PROFILE - PHILIP LEONG
Philip, who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.
Armed with his vast experience in corporate management and entrepreneur experience, Philip’s training scope covers coaching, leadership, sales, transformational mindset change and team performance. In sales, he focuses on communication, negotiation and presentation. He brings to his audiences his passion and energy together with a potent mixture of delivery styles in his trainings which include experiential learning, meta-coaching, neuro-semantics and psychodynamics.
Philip was the director of leadership programs in AsiaWorks, Asia’s leading large group awareness training (LGAT) company before moving on to manage his own business in consulting, training and coaching. During his term in AsiaWorks, he has designed and conducted numerous leadership coaching and team-building programs for thousands of individuals and corporations. Over the last few years, his audience for training, coaching and development programs includes 3M, AffinBank, AIG, Alcatel, Alliance, AmBank, Ascott, ASTRO, BASF, BOH, Coway Woonjin, Curtin, Daikin, Dell, DHL, FedEx, Fuji Xerox, Great Eastern, GSK, HP, Hilton, Honda, Huawei, IBM, Ingram Micro, INTi, IOI, IPSOS, ISKL, JOS, JTI, MayBank, MEASAT, Monash, Mudah.my, Nokia Siemens, Novartis, OCBC, Olympia College, ON Semi, Oracle, Parkson, Petronas, Pfizer, Philips, POS, RHB, Royal Bank of Canada, Samsung, SAP, Sapura, Sharp, SEGi University, SenQ, Sime Darby, SONY, SCB, ST Micro, Starbucks, Starcom Mediavest, Sunway, Swift Haulage, Taylor’s, Tasek, Telekom, TNB, TNT, Top Glove, Toshiba, U Mobile, UCSI, UMW and UOB. Some of his major international audience includes PT Diamond, PT Tigaraksa Satria and PT Huawei Tech in Indonesia, SPRING, NCS and SingTel in Singapore, VISA and MasterCard in Vietnam as well as Associated British Food in Thailand.
In 2007, Philip was elected into office of The AsiaWorks Foundation. The following year, he was assigned as an external coach to The Brand Laureate Group of Companies. He was made an associate of the Vietnam Consulting Group in 2009. In 2011, UCSI appointed Philip as an integral part of its team of elective trainers for their internal faculty trainings and external corporate projects.
Philip is an active community advocate and works in partnership with numerous NGOs in Malaysia and China to create a positive difference in the community he lives in. As part of his personal social responsibilities, he offers his services to conduct teambuilding trainings for various NGOs each year. He is particularly passionate about children and contributes his time and expertise extensively to orphanages and foster homes in his community. He resides in Malaysia and China and finds great joy spending time with his wife and three children.